We will offer a full refund or store credit for unused products if returned to us within 100 days of the delivery date. New, unused and unopened (for items that come in sealed packaging) merchandise will be refunded in full. Please note that:
- Products must be in their original packaging, with all manufacturer seals intact. We cannot accept any products with missing or torn packaging.
- For hygienic and safety reasons, we unfortunately can't accept used products. Merchandise damaged by the buyer is not eligible for refunds.
- Products returned 60 days after purchase will receive store credit, since a refund will not be granted by the financial institutions that process credit card payments after that time period.
- The buyer is responsible for returning the items, and the refund will be issued only after we receive the merchandise. So we encourage our clients to send the return through a shipping method that provides insurance and tracking number.
- Refunds cover the price of the purchased products. Shipping charges and taxes on the shipping charges are not refundable.
For more information about return procedures click here (opens in a new tab).